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Privacy Policy

EXTENDED INFORMATION FOR THE PROCESSING OF PERSONAL DATA RENDERED PURSUANT TO ARTICLE 13 AND ARTICLE 14 OF REGULATION (EU) 2016/679

In accordance with the indications of the European Regulation on the processing of personal data (GDPR), on this page we provide you all the information relating to the processing of personal data carried out by RELAIS DELLA ROVERE S.r.l in the performance of its activities and the provision of services. 
We recognize the value of your personal data and the importance of protecting your Privacy, therefore the processing of personal data will be based on the principles of lawfulness, correctness, transparency, purpose limitation and conservation, data minimization, accuracy, integrity and confidentiality in compliance with art. 5 of the Regulation. 
The data is collected directly from the interested party or from third parties, by law or contractual requirements, also through the consultation of databases and will be treated in accordance with the Regulation and the national legislation in force, including any provisions issued by the Control Authority, where applicable.

Data Controller

RELAIS DELLA ROVERE SRL
Via Piemonte, 10 - 53034 Colle di Val d’Elsa (SI)
Tel. +39 0577 924696 - This email address is being protected from spambots. You need JavaScript enabled to view it.
P.iva and C.F. 01333990529

Scope of Application

This information describes the methods of processing personal data carried out by the Data Controller in the performance of his professional activities and in the provision of the services offered, including the methods of processing the personal data of users who consult the website http://www relaisdellarovere.it

This information does not apply to other sites, pages or online services that can be reached via attachment links published on the site but referring to resources outside the domain of this site.

Navigation data

The computer systems and software procedures used to operate this site acquire, during normal operation and for the sole duration of the connection, some data which are then implicitly transmitted in the use of Internet communication protocols. This information is not collected for the purpose of associating it with users but, by its very nature, could, through processing and association with data held by third parties, allow identification. These data are deleted a few hours after processing (except for any need to investigate crimes by the Judicial Authority).

This category of data includes IP addresses or domain names of computers and terminals used by users, the URI / URL (Uniform Resource Identifier / Locator) addresses of the requested resources, the time of the request, the method used in the submit the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's IT environment.

These data, necessary for the use of web services, are also processed for the purpose of:

  • obtain statistical information on the use of services (most visited pages, number of visitors by time or day, geographical areas of origin, etc.);
  • check the correct functioning of the services offered.
  • Improve the services offered through the website

The legal basis on which this treatment is based is the legitimate interest of the Owner.

The optional, explicit and voluntary sending of messages to the contact addresses present on the site, or through a different email contact of the Owner, involves the acquisition of the contact details of the sender, necessary to respond, as well as all the personal data included in the communications.

The nature of the granting of the authorization to the processing is optional, however a free and voluntary sending of data and information by users through e-mail represents an explicit consent to the processing of personal data contained in the e-mails sent. 

Using the "Online Booking" section 

The valorisation of the fields through the explicit and voluntary insertion of the data required by the online booking form, allows the autonomous booking of the stay at our facility without the inclusion of personal data at the time of the search. 

The data is processed by the owner in order to manage reservations at the property. The legal bases are constituted by the art. 6. Paragraph 1 lett. a), and b) of the Regulation, therefore: 

  • The interested party has given its consent
  • The processing is necessary for the execution of a contract of which the interested party is a party or takes a part at the execution of pre-contractual measures adopted at the request of the same. 

The nature of the granting of the authorization to the processing is optional, however a free and voluntary sending of data and information by users through e-mail represents an explicit consent to the processing of personal data contained in the e-mails sent. 

Customer data 

The Owner, in the management of reservations, stays and related services, collects and treats the following categories of customer personal data:

  • Common identification data; such as Name and surname and residence
  • Personal data; such as place and date of birth• Type of identification document presented, number and expiry date
  • Copy of the identification document
  • Data related to electronic payment systems, such as; credit card or debit card number.
  • Data belonging to particular categories pursuant to art. 9 of the regulation; such as health data. 

The data processing is carried out by the Manager in the performance of his business activities for purposes related to the eventual booking and registration of guests at the hotel, payment management, invoice or payment receipt issuance, accommodation and provision of related services. For legal obligations, such as those relating to fiscal management and accounting, and for the registration of guests with the obligation to collect and transcribe general information from the copy of the identity document. In general for purposes related to the management and execution of contractual and pre-contractual relationships. In particular, the data will be processed for the fulfillment of legal and regulatory obligations; the administrative management of contracts, including the management of invoices, payments and collections; the management of any litigation, as well as for purposes of internal controls, management, security of premises and protection of company assets. Contact details, such as e-mail address and telephone number, are required for service communications and used by the Manager for commercial and promotional communications. For the treatment of common personal data the legal bases are constituted by the D.M. 7 January 2013 containing "Provisions concerning the communication to the public security authorities of the arrival of persons lodged in accommodation facilities" and by art. 6.1 letter b), c) and f) of the Regulations:

  • the processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same;
  • the processing is necessary for the fulfillment of the legal obligations to which the Owner is subject;
  • processing is necessary for the pursuit of the legitimate interest of the Data Controller. The legitimate interests that may justify the processing of personal data are those of the Data Controller or third parties relating to the management of contractual or pre-contractual relationships at every stage of the relationship.

The processing of personal data belonging to particular categories is necessary in order to be able to offer the best possible service for customers with special needs and / or disabilities. The processing of this category of data will require the acquisition of a specific consent. The conferment to the treatment is obligatory for the only data whose treatment is imposed by a legal obligation. The conferment of your data is necessary and, in the absence of such conferment, it will not be possible to establish any contractual relationship, correctly execute pre-contractual and contractual obligations or, where already established a contractual relationship, fulfill the obligations and commitments deriving from this contract totally or partially. Any consent issued may be revoked at any time. The subsequent revocation of the consent will not invalidate the treatments legitimately carried out until the date of revocation. 

Data relating to third parties communicated by the interested party 

If the interested party deems it necessary to disclose personal data relating to third parties, he will be responsible for providing the necessary information to interested parties and obtaining any consents and, in the case of data relating to minors, to also have a legal title for communication, therefore relieving the Manager from any and all responsibility and liability towards these subjects.   

Supplier data

Supplier data, such as data relating to professionals, company contacts and one-person companies, are treated by the title in the performance of business activities by company connected to the possible selection, establishment, management and execution of contractual relationships (including the management of the pre-contractual relationship and / or insertion suppliers). In particular, the data will be processed for the fulfillment of legal and regulatory obligations; contract management, including revenue and payment management; receipt of goods and / or services at the head office or at other suppliers.


For the purposes described above the Data Controller collects the following categories of data:

  • personal and contact details of customers and suppliers (e.g. name, surname, date of birth, fiscal code, address, telephone contact, residence, domicile);
  • tax information (e.g. tax code, VAT number);
  • any other data provided by you.

The legal bases are constituted by the art. 6.1 letter b), c) and f) of the Regulations, for:

  • the processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same;
  • the processing is necessary for the fulfillment of the legal obligations to which the Owner is subject;
  • processing is necessary for the pursuit of the legitimate interest of the Data Controller. The legitimate interests that may justify the processing of personal data are those of the Data Controller or third parties relating to the management of contractual or pre-contractual relationships at every stage of the relationship.

The provision is mandatory only for data whose processing is imposed by a legal obligation.

However, the provision of your data is necessary and, in the absence of such transfer, it will not be possible to establish any contractual relationship, properly execute pre-contractual and contractual obligations or, where a contractual relationship has already been established, fulfill the obligations and commitments deriving from this contract.


CV management and spontaneous applications The spontaneous sending of a curriculum vitae will be considered an explicit and unequivocal consent to the processing of the data contained therein and, only in the case in which they are considered of interest, will be treated for the following purposes: • to assess the consistency of professional profiles; • to contact the user in order to schedule interviews that are necessary, using the contact details provided by him.


The legal basis for the processing of the aforementioned personal data for the purposes indicated above is constituted by art. 6 n. 1 letter b) of the Regulation, as the processing is necessary for the execution of pre-contractual measures adopted at the request of the interested party. Curricula that will not be considered of interest or for which open positions are not available for collaboration will not be kept. Otherwise, specific information will be provided at the first contact or, alternatively, it will be possible to view this information at any time via the website.


Recipients

Personal data are not disclosed to undetermined third parties but, to achieve the indicated purposes, may be disclosed to specific categories of recipients, including collaborators - appointed as persons authorized to process personal data under the direct authority of the Owner or otherwise instructed on the correct processing of data to which they have access - consultants and third-party service providers to the Data Controller (eg legal consultants; IT consultants) who process data on behalf of the Data Controller in their capacity as Data Processors, other subjects, public or private, with whom the disclosure of data is mandatory, as well as other subjects who qualify as independent Data Controllers. Your data may also be communicated without the need for an express consent pursuant to art. 6 lett. b) and c) REG. EU 2016/679 for the purposes of the law to Supervisory Bodies and Judicial Authorities, following inspections or verifications, to all the inspection bodies responsible for checks and controls concerning the regularity of legal obligations, including the scope of prevention / repression of any illegal activity also connected to access to the website.

Transfer abroad

Personal data is not transferred outside the European Union. If this should happen, personal data will be processed by companies / suppliers that perform the function of Data Processor and ensure data protection levels in compliance with Italian and European legislation. In any case, the transfer will take place on the basis of the hypotheses envisaged by current legislation (e.g. verification of the presence of a judgment of adequacy on the part of the Commission of the personal data protection system of the data importing country; interested party consent).

The rights of the interested party guaranteed by the RGPD

  1. Right of Access: to obtain confirmation from the data controller that a processing of personal data concerning him is being carried out and, in this case, to obtain access to the personal data and information provided by the art. 15 of the EU regulation n. 679 of 2016
  2. Right of Rectification: to obtain from the data controller the rectification of inaccurate personal data concerning him without unjustified delay and to obtain the integration of incomplete personal data according to the provisions of article 16 of EU regulation no. 679 of 2016.
  3. Right to Cancellation: you have the right to request and obtain, without unjustified delay, the deletion of your personal data where these are no longer necessary with respect to the purposes for which they were collected or otherwise processed, or where they resort to additional conditions referred to in 'art. 17 EU regulation no. 679/2016, and the request is legitimate as it does not incur the legal limitations pursuant to Article 17, paragraph 3 b).
  4. Right to Treatment Limitation: in accordance with the provisions of art. 18 of the RGPD, you have the right to obtain from the holder the limitation of the treatment when:
  • Disputes the accuracy of personal data, for the period necessary for the data controller to verify the accuracy of such personal data;
  • The treatment turns out to be unlawful but you oppose the cancellation yourself and ask instead for the application of limitation measures;
  • Although the data controller no longer needs your data for the purposes of processing, you request that the processing of the same be carried out as necessary for the establishment, exercise or defense of your right in court. is. Right to Portability: In accordance with the provisions of art. 20 of the RGPD you have the right to receive in a structured format, commonly used and readable by automatic device, the personal data concerning you and supplied by you;
  • In the case of the exercise of this right it will be its right to request that the data controller transmit the aforementioned data directly to another data controller if technically possible;
  • Oppose the treatment based on an automated decision-making process related to a natural person, where this also includes profiling;
  • If the treatment is based on consent, it can be revoked at any time; in this case, however, all the activities carried out before the revocation will remain valid and effective. f. Right to propose a complaint: without prejudice to any other judicial appeal, you have the right to lodge a complaint with the national supervisory authority for the protection of personal data (the Italian Data Protection Authority). that the treatment that concerns you violates the RGPD and the Italian implementation regulation in accordance with the Privacy Code amended by Legislative Decree 101/2018.


Data retention

The Data Controller will process the personal data strictly necessary and exclusively for the time necessary to fulfill the purposes described above and in any case for the time necessary identified by Italian and European law provisions, also in order to exercise the right of defense or to enforce a right in court. For any question concerning the processing of your personal data, you can contact the Data Controller by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. The Data Controller reserves the right to modify, supplement or update this information periodically in compliance with the applicable legislation or the provisions adopted by the Authority for the Protection of Personal Data. The aforementioned modifications or additions will be brought to the attention of the interested parties through the methods considered most suitable.

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All the rooms differ in size, colour and decor, and keep the true essence of the original structure intact, enhancing each historical aspect.

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The cuisine is closely linked to the territory, with traditional Tuscan dishes paired with a wide selection of local and national wines.

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Secular park, rich in vegetation typical of the Tuscan maquis, with swimming pool, entirely made from the renowned Sienese travertine marble.

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The Relais Hotel Della Rovere is the perfect setting for events and business meetings of great impact.

RELAIS DELLA ROVERE SRL
Via Piemonte, 10 - 53034 Colle di Val d’Elsa (SI)
Tel. +39 0577 924696 - This email address is being protected from spambots. You need JavaScript enabled to view it.
P.iva e C.F. 01333990529 - Privacy Policy

Numero Rea SI 000000139214 - Cap. Soc. Euro 10.000 i.v.

PEC: This email address is being protected from spambots. You need JavaScript enabled to view it.

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